As soon as you realize you have an order that needs to be canceled or edited, please send an email to hello@winkwell.com. We will always reach out to our fulfillment team to see if there's anything that can be done to cancel or edit your order. Subscription orders not canceled prior to shipment will be refunded with a $15 shipping and handling fee.

If it has already begun the fulfillment process and cannot be canceled, please refer to the cancelation policy to see what you'd like to do! If this is a subscription, let us know if you'd like your future shipments delayed due to the extra one, we're happy to customize delivery dates to best fit your needs!

All orders that are within 30 days of the order date are eligible for a 100% refund or exchange.

For a monetary refund: You must send back the products, opened or unopened is fine, and the order must be postmarked by the 30-day mark from your order date! For example, if you ordered January 1, then you need to have your return order in the mail by January 30. 

Here are some ways to return: 

- By writing "RTS" on any USPS orders and placing them back in your mailbox. This way, there is no charge to you to return the order.

- By refusing the order from FedEx. You can call ahead if you know you don't want it, or catch them when they're delivering it. You can also take your unopened package to your local FedEx to refuse it there.

- By packaging up your goods and following a standard shipping process. We do not cover the cost of return labels.

Please note: Shipping fees will not be refunded on return orders. Subscription orders will have the $15 shipping fee subtracted from their refunds. Credit card refunds can take up to 7 business days from the date the order is returned to our warehouse.

For Store Credit: You must send us an email, hello@winkwell.com, and we will set up a Store Credit code for you to use on a future order. Make sure to email by the 30-day mark from your order date. For example, if you ordered January 1, then you need to email us by January 30. Store Credit is dollar for dollar from your order, and you can use them on any order. Store Credit codes expire after 60 days.

For a product exchange: Send us an email, hello@winkwell.com, and let us know what happened with the current product you have, and what product you're interested in trying instead! If you aren't sure what you'd like to try instead, we're happy to offer suggestions based on what your needs are.

Returns 31-90 days from order date:

All orders that are within 31 and 90 days of the order date are eligible for 100% Store Credit or a product exchange. Send us an email hello@winkwell.com to get started on that!

Returns 91-365 days from order date:

All orders that are within 91 and 365 days of the order date are eligible for 50% Store Credit or a product exchange. Send us an email hello@winkwell.com to get started on that!

For any other questions, email us! We're here to help! hello@winkwell.com

• Wink Cash rewards are not redeemable on subscriptions
• Earn 5 Wink Cash for every $1 you spend
• Earn 50 Wink Cash for following Wink Well on Instagram
• Earn 100 Wink Cash for every product review that you write (Up to twice a month)
• Earn 200 Wink Cash on your birthday once a year 🎉
• Redeem 100 Wink Cash for $1 off any one-time purchase

Hi!! So glad you're looking to get in touch. We're here to help with whatever you need.

Email: hello@winkwell.com

Phone: (888) 799-5656

Chat: Click that green button right on our website to chat with one of our team members!

Hours: Monday - Friday 9am-5pm MST

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
• Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.