As soon as you realize you have an order that needs to be canceled or edited, please send an email to hello@winkwell.com. We will always reach out to our fulfillment team to see if there's anything that can be done to cancel or edit your order. 

If it has already begun the fulfillment process and cannot be canceled, please refer to the cancelation policy to see what you'd like to do! If this is a subscription, let us know if you'd like your future shipments delayed due to the extra one, we're happy to customize delivery dates to best fit your needs!

All orders that are within 30 days of the order date are eligible for a 100% refund or exchange.

For a monetary refund: You must send back the products, opened or unopened is fine, and the order must be postmarked by the 30-day mark from your order date! For example, if you ordered January 1, then you need to have your return order in the mail by January 30. 

Here are some ways to return: 

- By writing RTS on any USPS orders and placing them back in your mailbox. This way, there is no charge to you to return the order.

- By refusing the order from FedEx. You can call ahead if you know you don't want it, or catch them when they're delivering it. You can also take your unopened package to your local FedEx to refuse it there.

- By packaging up your goods and following a standard shipping process. We do not cover the cost of return labels.

Please note: Shipping fees will not be refunded on return orders. Subscription orders will have the $9.99 shipping fee subtracted from their refunds. Credit card refunds can take up to 7 business days from the date the order is returned to our warehouse.

For Store Credit: You must send us an email, hello@winkwell.com, and we will set up a Store Credit code for you to use on a future order. Make sure to email by the 30-day mark from your order date. For example, if you ordered January 1, then you need to email us by January 30. Store Credit is dollar for dollar from your order, and you can use them on any order. Store Credit codes expire after 60 days.

For a product exchange: Send us an email, hello@winkwell.com, and let us know what happened with the current product you have, and what product you're interested in trying instead! If you aren't sure what you'd like to try instead, we're happy to offer suggestions based on what your needs are.

Returns 31-90 days from order date:

All orders that are within 31 and 90 days of the order date are eligible for 100% Store Credit or a product exchange. Send us an email hello@winkwell.com to get started on that!

Returns 91-365 days from order date:

All orders that are within 91 and 365 days of the order date are eligible for 50% Store Credit or a product exchange. Send us an email hello@winkwell.com to get started on that!

For any other questions, email us! We're here to help! hello@winkwell.com

Hi!! So glad you're looking to get in touch. We're here to help with whatever you need.

Email: hello@winkwell.com

Phone: (888) 799-5656

Chat: Click that green button right on our website to chat with one of our team members!

Hours: Monday - Friday 9am-5pm MST

Address: Avaialble for pick-up during business hours, this is our warehouse too for any returns you're making!

Wink Well
564 W 700 S Suite 205
Pleasant Grove, UT 84062

Still have questions? Let us know!

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